Refund Policy

Last updated: September 28, 2026

Our official refund and return policy for all Our Products is as follows. By purchasing any Superclips AI product or subscription, you confirm that you have read, understood and agreed to this policy in full.

30-Day Refund Window. SuperclipsAI will, at its discretion, allow for the refund or replacement of any product within 30 days from the date of purchase, subject to the conditions set out in this policy (in particular Sections 2, 3 and 4 below). For recurring billing products, refunds for no more than one payment will be provided if requested within the standard 30-day return period. After 30 days all sales are final.
Nature of the Product — Consumable Digital Credits. Superclips AI is a software-as-a-service platform. Each plan includes a monthly allowance of generation credits (for example, 2,500 credits per month on the Front-End plan and 7,500 credits per month on the Bundle plan). Every time you generate an image, video, voiceover, music track or other output, credits are consumed and SuperclipsAI incurs real, non-recoverable third-party computing costs on your behalf. Credits are therefore a consumable digital good: once used, they cannot be returned, restocked or resold, and the generated outputs remain in your possession. You acknowledge that consuming credits constitutes acceptance and use of the service.
Credit-Usage Limit for Refund Eligibility (30% Rule). Refunds are intended to protect customers who find, upon reasonable evaluation, that the product does not work for them. They are not intended to allow a customer to consume the service and then recover the purchase price. Accordingly:
1. If, at any time within the 30-day refund window, your account has consumed 30% or more of the credit allowance included with your plan for that billing period (for example, 750 or more credits on a 2,500-credit plan, or 2,250 or more credits on a 7,500-credit plan), you are deemed to have fully tested, accepted and used the product, and your purchase is no longer eligible for a refund.
2. A reasonable evaluation of the platform can be completed well within this limit. If the product does not meet your expectations, you are expected to contact support and, if desired, request a refund at that point — before continuing to consume credits. Continued use after the point at which you could have raised a concern is treated as acceptance of the product.
3. This limit applies regardless of whether the credits were used successfully, used on generations you later chose not to keep, or used on generations you consider unsatisfactory, provided the service operated as described. Genuine technical failures that consumed credits without producing any output will be investigated and, where confirmed, the affected credits will be restored to your account; such incidents do not by themselves entitle you to a refund of the purchase price.
4. Credit usage is measured by our server-side usage records, which record the date, time, feature and credits consumed for each generation. These records are the authoritative record of your usage and will be relied upon in assessing any refund request.
Retention of Outputs. Because all outputs generated with your credits are delivered to you immediately and remain downloadable, the service has been rendered in full for every credit consumed. A refund of a purchase where the included credits have been substantially consumed would result in you retaining the full value of the service without payment, which this policy does not permit.
Cancellation. The customer may cancel their recurring billing subscription products at any time.
Refunds on Recurring Products. If a customer requests a refund and it is approved, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation.
Cancellation Is Not a Refund. If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund — it will only stop any future rebills.
Support First. When a customer reaches us by support ticket or email, our first response will be to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a cancellation or a refund may be processed, subject to Section 3.
Refund Destination. Please Note: Refunds can only be credited back to the account used to make the original purchase or to the customer's SuperclipsAI Marketplace Account. If the original account has been closed, the purchase is not eligible for refund.
Serial Returns and Terms Violations. Customers requesting serial or repeated returns will be blocked from making further purchases. Customers that violate the terms of use of the product may have their right of return revoked.
Approval Required. Customers requesting a return within 30 days of purchase must be approved by our customer service team, and the customer must provide evidence that their case merits a return. Approval will not be granted where the credit-usage limit in Section 3 has been exceeded.
Chargebacks and Payment Disputes. You agree to contact our support team and allow us a reasonable opportunity to resolve any issue before opening a dispute, claim or chargeback with PayPal, your card issuer or any other payment provider. Opening a dispute without first contacting support, or opening a dispute in respect of a purchase that is not eligible for a refund under this policy (including under Section 3), is a breach of this agreement. In such cases SuperclipsAI will contest the dispute and will submit to the payment provider evidence including, without limitation, your account creation and login records, your server-side credit-usage records, the outputs generated and delivered to your account, this refund policy, and your acceptance of it at checkout. We further reserve the right to immediately suspend or terminate the account associated with the disputed transaction and to recover any fees charged to us as a result of the dispute.
Support Extension for One-Time Users. If you purchased our product for a one-time fee, as per our Terms of Service, we only offer 12 months of support and updates. Any purchases of additional support, support extension or upgrades are non-refundable.
Refund Processing Time. Please note that approved refunds will take 3–4 business days to be processed and show up in your account. They are usually processed on the same day as approved but can take up to 3–4 business days.
No Obligation to Refund. There is no obligation to provide a refund in situations like the following:
1. You have changed your mind about a product.
2. You bought a product by mistake.
3. You do not have sufficient expertise to use the product.
4. You ask for goodwill.
5. You have a personal emergency.
6. You have consumed 30% or more of your plan's credit allowance within the billing period (see Section 3).
7. You are dissatisfied with the creative quality of AI-generated output that was produced as described. AI generation results vary by prompt, settings and input material, and this is disclosed prior to purchase.
After 30 Days. There is no refund offered after the first 30 days.
Licence Revocation on Refund. You also understand and agree that once a refund is requested, you are not permitted to exploit the product (Assets) in question, and immediately upon receipt of a refund, all licences to such product files, generated outputs and underlying content are revoked, and you are not authorised to use the product or any outputs generated with it in any form or for any purpose whatsoever. Thus, asking for a refund but continuing to use products or outputs purchased from us is the same thing as stealing and also violates applicable intellectual property rights law.
No Partial-Period Refunds. No refunds or credits for partial months, quarters or years of service, or for unused credits, will be issued to a customer upon cancellation.
Contact Us. Create a support ticket for your refund requests to https://superclipsai.com/support. Please include the title "Refund Request" in your ticket.
Tell Us Why. To serve you and others better in the future, we require that you tell us why you want a refund and provide us with an opportunity to help you fix the issue. We want satisfied customers.